American Fitness Customer Service

Thank you for visiting American Fitness. We enjoy helping our customers find quality home and commercial fitness equipment to achieve their health goals. Your satisfaction is important to us!

Contact American Fitness

Have questions? Need help placing an order? Our friendly fitness equipment experts are available to help by phone or email.

Customer service phone number
24 hours a day / 7 days a week

Customer service email

8630 SW Scholls Ferry Road
Suite 323
Beaverton, OR 97008

Note: Please do not return products to the mailing address above. See the Return Policy for more instructions.

Payment Policy

American Fitness accepts VISA, Mastercard, American Express, Discover, and PayPal. Orders can be placed online at or by phone.

If you are experiencing problems ordering using a credit card, please ensure 1) that you are not over your daily limit as set by your credit card company or employer, if using a company card, and 2) your billing address matches the address on file with your credit card company. If it does not match, our credit card address verification program will reject the card.

Assembly and Installation

Most items ship unassembled. Assistance with assembly and installation can be arranged for an additional fee. For more information, please contact Customer Service.

Commercial & Government Orders

Our fitness equipment experts can help with custom quotes for commercial and government purchases. For commercial business-to-business and government orders only, American Fitness can accept purchase orders and provide invoices.

American Fitness is a Schedule 78 GSA contract holder. For government entities looking to order on GSA Schedule, please see GSA Fitness Equipment. We are a woman-owned, small business, registered in the Central Contractor Registration (CCR) database and the Wide Area Workflow (WAF) database.

If you need a quote, please give us a call or fill out our Commercial Account Form.

Financing and Leasing

Leasing is available for commercial business-to-business orders only. Regrettably, we do not currently offer personal financing plans. If you are interested in business leasing, please contact us and we will have our leasing expert walk you through the process.

Secure Shopping

Shopping at is safe and secure. When placing an order, information is transmitted via Secure Sockets Layer (SSL) software. SSL is the industry standard for secure commerce transactions. It encrypts credit card information so that it cannot be read as it travels across the internet. American Fitness does not store your credit card information. We respect your privacy and are committed to doing our part to protect it. American Fitness does not rent, sell, or trade any customer's personally identifiable information to any third party. For more information, see our Privacy Policy.

Pricing Policy

American Fitness is not liable for pricing errors. If you place an order for a product that was incorrectly priced, we will cancel your order and credit you for any charges. In the event that the order is inadvertently shipped based on a pricing error, we will contact you with the correct price and obtain your authorization for the additional charge, or assist you with returning the product.

Return Policy

If for any reason you are not satisfied with your order, you have 14 days from receipt of the order to return it. All returned products must be in new, unused condition, in the original box, and include all documentation, parts, and accessories. A Return Authorization Number is required for all returns. Please call customer service at 1-800-895-4181 or contact us by email at to receive a Return Authorization Number (RAN), which allows us to keep track of the return. Products showing signs of wear or use cannot be returned.

Please note: Custom made items cannot be returned unless the item was received defective, damaged, or broken.


Please allow 2-4 weeks to fully process your return. It takes 5-10 business days for return shipped items to be received at the manufacturer’s warehouse. Once your return is received, it will be inspected for damage, wear, and completeness. When the inspection is complete, we will process your refund within 72 hours and apply a credit to your credit card or original method of payment. Depending on your financial institution, it may take an additional 5-10 business days for the credit to be processed and reflected on your credit card statement.

Original shipping and handling charges are not refundable. Credit amounts may be reduced if products are returned damaged or missing the original packaging, documentation, or parts.


Please Note: All returns are subject to a 20% restocking fee. If you have any questions about the restocking fee, please contact us prior to placing your order. Once the product has shipped from the warehouse, the return policy and restocking fee apply. Items refused upon delivery are also subject to the restocking fee.

Return Shipping

Customers are responsible for all return shipping charges. Returned products must be shipped back to the original manufacturer warehouse. American Fitness recommends that customers obtain a tracking number and shipping insurance to cover any potential damage or loss of the product by the shipper during the returns process. To better ensure timely processing of refunds, American Fitness requests customers to forward tracking information for returns to our customer service department, so we may confirm receipt by the manufacturer.

Undeliverable Items

Undeliverable items are subject to return shipping and restocking fees. For more information, please see our Shipping Policy.

Damaged or Defective Items

If your order arrives at your door damaged, broken, or defective, American Fitness will work to resolve the issue by either 1) replacing broken parts, or 2) shipping a new replacement product.

When replacing parts, American Fitness will work with the manufacturer of the item to process the request as quickly as possible. Please note that we are not able to express ship replacement pieces.

To report damaged or defective items, please contact us via telephone at 1-800-895-4181 or via e-mail at Please include a full description of the issues, as well as your order number.

Canceling Orders

If you have placed an order and would like to cancel it, please call us at 1-800-895-4181 or email us at within 2 hours. Orders are automatically processed on a continuous basis. We make every attempt to cancel your order as long as the product has not left the warehouse. Once your order has entered the shipping and handling process, it cannot be canceled.

Promotions Rules and Restrictions

American Fitness occasionally issues coupon codes for special discounts during promotional periods. also offers promotional free shipping on limited specified product SKUs.

Promotional offers are valid only in the US for legal US Residents only. Coupons may be redeemed one time per person or address, unless otherwise specified. Offers are valid at only. Offers are limited to in-stock items. No rain checks. Offers may not be applied to previous purchases.

All free shipping offers are limited to addresses in the continental United States. Additional shipping charges apply to Alaska and Hawaii. does not currently ship outside the United States.

Promotional offers are void where prohibited or restricted by law.

Customer satisfaction is important to us. If you have any questions about our policies, please contact us via e-mail at or via telephone at 1-800-895-4181.