Fitness Equipment Shipping Information and Rates
We offer FREE Shipping anywhere in the continental United States (48 contiguous states) on all orders over $69! Orders under this amount have a flat shipping rate of $6.95 anywhere in the Continental U.S.
For government customers ordering on GSA Schedule, shipping charges are FOB Origin, and not subject to the free shipping offer.
We ship most orders within two business days. Some special order items take longer. The majority of orders ship via standard ground service direct from the manufacturer. You can expect to receive your shipment within 5-10 business days, unless the item is special order. Shipment delivery dates are estimates only and subject to confirmation by the manufacturer.
We regret that we cannot ship orders to PO Boxes.
For orders being shipped to Hawaii, Alaska, APO and FPO addresses, please contact us, as extra shipping charges may apply. Some products cannot be shipped directly to these addresses, usually due to size and/or weight limitations.
American Fitness does not currently ship outside the United States. If you are interested in shipping internationally, third party international freight and mail forwarding companies may be able to help you with this process. Please note that American Fitness does not assume any responsibility for managing freight forwarders. It is the customer’s responsibility to establish, manage, and maintain all business with third party freight forwarders, including any costs incurred. Also note that standard manufacturer warranties on fitness equipment are typically valid for products purchased and used in the United States. Manufacturer warranties may be voided when products are used outside the US.
Small orders, such as exercise balls, will be shipped using UPS, FedEx, or USPS service. Large orders, such as home gyms, treadmills and weight sets, will be shipped via motor freight trucking companies.
Orders arriving by freight truck are delivered CURBSIDE ONLY. This is standard policy with most shipping companies. You should receive a call 24-48 hours prior to delivery to arrange a convenient drop off time. You will need to be present in order to receive the delivery. Some shippers require customer assistance in removing items from the tail end of the truck. It is your responsibility to move the equipment into your home.
PLEASE NOTE: Undeliverable items are subject to returns and restocking fees. These fees are the responsibility of the customer. Refusal of delivery, failure to return calls from shipping companies to schedule a delivery, and failure to show up for a scheduled delivery will result in returns and restocking fees. For more information on these fees, please see our Customer Service information.
Customers are responsible for verifying receipt of all items, including condition upon arrival. Occasionally, items are damaged or lost in transit. In order for American Fitness to recover damages or shortages from the shipping company, and complete or replace your order, all issues must be noted on the delivery bill. Please thoroughly inspect your order prior to signing for the items and releasing the delivery driver. If you are not able to fully inspect everything at that time, please write “Subject to Inspection” on the delivery bill before signing.
If you have any special delivery requests or instructions, please contact us ahead of time. Some shipping companies offer lift gate service or inside delivery for an extra fee. It is important that we receive special requests prior to shipment to determine if the requests can be met, and to make special arrangements.
Most items ship unassembled. Assistance with assembly and installation can be arranged for an additional fee. For more information, please contact Customer Service.
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