Fitness Equipment Customer Service

First time visitor? Need help placing an order?
Click here for help!

Thanks for visiting AmericanFitness.net. Every day we help thousands of customers find the Fitness Equipment and Fitness Accessories they need. With a selection of thousands of Fitness Equipment products, you are sure to find just the item you are looking for. We have been in the Fitness Equipment business since 1998 and truly appreciate the opportunity to serve you today and in the future!

Having trouble placing an order online? Have a question about a product? Want to check on the status of your Fitness Equipment order?

Call our friendly and knowledgeable customer service department and they can take your order over the phone, give you more info about a product, and answer any other questions you may have.

Customer service numbers:
800-895-4181
24 hours a day / 7 days a week

Customer service email:
admin@AmericanFitness.net

Contact AmericanFitness.net

Phone
800-895-4181
24 hours a day / 7 days a week

Email
admin@AmericanFitness.net

Mail
8630 SW Scholls Ferry Road
Suite 323
Beaverton, OR 97008

Return Policy on all Fitness Equipment products

If you are not fully satisfied within 14 days of the delivery date, please return your order to us. Call our dedicated customer service at 1-800-895-4181 and they will assign to you a Return Authorization Number (RAN) which allows us to keep track of the return.

The returned product must be in new and unused condition, in the original box with all the documentation, parts, and accessories to insure full credit. "New and unused" means sale-able condition, not dirty and not washed. We cannot accept returns for an item with any indications that it has been used.

Return shipping costs are your responsibility unless the item is damaged or defective. All returns are subject to a 20% restocking fee and must be returned within 2 weeks (14 days) after receiving the item. If you have any questions about the restocking fee as it pertains to your order, please call us before we ship the product as once it leaves the warehouse we have incurred our cost.

Customer satisfaction is important to us, so if you have any questions about this policy, please contact us via e-mail at admin@AmericanFitness.net or via telephone at 1-800-895-4181.

Note: Shipping charges cannot be refunded.

Please allow us 10-14 days once we have received your return to process and credit your credit card.

Damaged or Defective Items

If your order arrives at your door damaged, broken or defective, we will either replace the broken parts if possible or ship out a new one completely at our expense.

Requests for replacement parts will be processed as quickly as possible. Please note that we are not able to express ship replacement pieces.

We work hard to make your shopping experience at AmericanFitness.net an enjoyable one.

Credit and Return Time

Please allow 2-4 weeks to process your return/exchange. It takes about 10 business days for us to receive the returned or exchanged product back from you. Within 72 hours of receiving the item back in our warehouse, you will receive an e-mail that reflects that your credit card has been credited.

All refunds granted are for the purchase price of the product only and can only be issued to the credit card used at purchase.

Canceling Your Order

If you have placed an order and would like to cancel it, please call us at 1-800-895-4181 or email us at admin@AmericanFitness.net within a day. We make every attempt to cancel your order as long as the product has not left the warehouse. Once the product has left the warehouse and on route to its destination, we will not be able to reverse the process and cannot cancel the order.

Promotions Rules and Restrictions

AmericanFitness.net occasionally issues coupon codes for special discounts during promotional periods. AmericanFitness.net also offers promotional free shipping on limited specified product SKUs.

Promotional offers are valid only in the US for legal US Residents only. Coupons may be redeemed one time per person or address, unless otherwise specified. Offers are valid at AmericanFitness.net only. Offers are limited to in-stock items. No rain checks. Offers may not be applied to previous purchases.

All free shipping offers are limited to addresses in the continental United States. Additional shipping charges will apply to Alaska and Hawaii. AmericanFitness.net does not currently ship outside the United States.

Promotional offers are void where prohibited or restricted by law.

AmericanFitness.net Privacy Policy

We do not sell or trade any customer's personally identifiable information to any third party. Any information gathered by AmericanFitness.net on this site is for the sole benefit of AmericanFitness.net. Information collected from you is used to process transactions for purchased products or services, and to ship and/or install products. Personal information is also used to contact you with any order questions, provide order updates, or occasionally email updates on company news or new products and services. Information may be transferred to trusted third parties as needed for conducting business transactions or servicing you, so long as these parties agree to keep this information confidential.

We use a variety of security measures to maintain the safety of your personal information. When placing an order, information is transmitted via Secure Sockets Layer (SSL) software, which encrypts information you input. Thirty days after your order is placed, your credit card information is automatically deleted from our database.

Your privacy is important to us. We understand that you want to be able to purchase Fitness Equipment online in a safe and secure environment. At AmericanFitness.net, we look to use the best available and tested technologies to guard and protect our website and customers from risks faced by all Internet companies.

By using our site, you consent to our privacy policy. Any changes or updates to the policy will be posted on this page.

100% secure shopping at AmericanFitness.net - Trusted since 1998

More helpful links:

Fitness Equipment Shipping rates
Entire Fitness Equipment product catalog
View shopping cart

Click to verify BBB accreditation and to see a BBB report.

We accept all major credit cards